Job Description

Crescent City Law (CCL) is a small, but growing law firm serving the Greater New Orleans Area. Established in 2010, CCL has served clients in multiple areas of legal advocacy, but current practice areas focus on traffic tickets, criminal defense, expungements, and personal. The practice currently employs its founding partner, John Radziewicz, an accomplished attorney and a paralegal. Together, the CCL team has served thousands of clients in the New Orleans area with a compassionate yet aggressive approach, both in and outside of the courtroom. Built on this foundation, Crescent City Law is committed to providing diligent, trustworthy services to our clients that are personalized to each individual’s own case, needs, and goals.

The foundation for CCL’s success is the quality of customer service clients receive. The CCL model of service is built on the firm’s values:

• Compassion
• Empathy
• Diligence for Clients
• Thorough communication with clients throughout their case
• Drive to work through the end of the case and beyond
• Flexibility in work schedule and demand
• Willingness to engage with clients from different walks of life
• Desire to build a long-term connection with clients to increase repeat business/referrals

Crescent City Law has experienced increased client demand over the past year. Therefore, CCL is looking to add a full-time associate attorney to its team.  The proven ability to deliver successful customer service experiences is a must. A successful CCL associate will have demonstrated alignment with the firm’s values.  An ideal candidate will have prior customer service experience and be able to apply their past experience to client relationships and courtroom advocacy. Past experience with expungements and personal injury is a plus.  

The CCL associate must be driven and passionate and able to manage all case-related and administrative matters (with some support). Comfort with and interest in practice management technology is a must. Crescent City Law works with a diverse array of clients, so the ideal candidate will have demonstrated experience communicating compassionately and respectfully with a multitude of personalities.

Primary Responsibilities

Legal

• Advise clients in legal matters related to the firm’s practice areas.
• Appear in court almost every day of the week.
• Conduct research and create written documents to support client management.
• File documents and appear in court on client behalf.
• Notarize documents as needed/requested.

Client Experience

• Manage client relationships to the point of mutual success, achieving alignment through the duration of each case.
• Set realistic expectations regarding each client’s case, and manage expectations to provide a positive client experience.
• Listen to, identify, and understand client desires and concerns.
• Strategically manage cases to pursue the best possible client outcomes while mitigating their concerns.

Administrative

• Use CLIO practice management software to manage all aspects of the client relationship.
• Manage client requests and communications.
• Manage staff paralegal in order to meet deadlines and achieve client outcomes.
• Report to Partner on productivity, needs, and work expectations.
• Support the billing process and assist in securing client payment.

Firm Growth & Business Development

• Ability to multitask will be an  important skill of candidates.
• Candidates will have direct contact with new and returning clients.
• Field calls and emails from prospective clients.
• Perform the client intake process with each new and return client.
• Generate quotes and proposals for prospective clients.
• Serve as an ambassador for CCL both in court and in the community.
• Network and build relationships with new prospects and other attorneys.
• Support the firm’s marketing efforts by contributing written blog content.
• Contribute to the thought leadership of the firm through public speaking and media opportunities.

Experience and Skills

• License to practice law in the state of Louisiana.
• Existing notary license, or able to obtain.
• Exemplary verbal and written communication skills.
• Proven success in client attraction and retention.
• Successful relationship management experience.
• Trustworthy and able to handle sensitive client and firm information with respect and discretion.
• Comfort with practice management software and multi-line phone systems.
• Prior experience with sales, restaurant service, and customer service.
• Preferred multi-lingual (Spanish or Arabic).
• Strong computer skills, including knowledge of the Microsoft Office Suite and CLIO or other practice management systems.

Salary and Benefits

• This is a full-time position at a small law firm. However, each new hire will be subject to a 3 month trial period to determine whether they exhibit and practice the firm’s values.

Interested applicants should email:

1. A cover letter.
2. A resume.
3. Three (3) references. 
4. Salary Requirements.

To: John Radziewicz

Crescent City Law

john@crescentcitylawfirm.com

ONLY EMAIL SUBMISSIONS WILL BE ACCEPTED; NO PHONE CALLS OR MAILED APPLICATIONS PLEASE.