The One Stop Shop is a citizen-focused effort to improve and simplify the customer experience for permit and license applicants. Located in City Hall, the physical site provides an easier, single point of entry for applicants and improves the review process through cross departmental collaboration. The One Stop gives citizens the ability to start and track applications and pay fees through the City’s website. www.nola.gov/onestop also provides comprehensive information including fees, required steps, the issuing agency and renewal information for every permit and license.