As the coordinating public safety agency for the City of New Orleans, the Office of Homeland Security and Emergency Preparedness (NOHSEP) is responsible for administering the City’s crisis and consequence management program. NOHSEP coordinates crises – both natural and man-made – through “all-hazards” planning, information sharing, situational awareness, public safety support and mitigation strategies and programming. Our initiatives build New Orleans’ capacity to prevent, protect against, respond to, and recover from major emergencies and disasters.

Emergency Preparedness

The Emergency Preparedness Branch administers the City's crisis and consequence management system, including developing and maintaining plans for emergencies and special events. We also coordinate training and exercises with stakeholders, maintain and operate the City Emergency Operations Center (CEOC), provide public safety GIS capabilities, and provide a 24/7 Duty Officer for major incidents.

Public Engagement

The Public Engagement Branch is responsible for NOLA Ready, the City's emergency preparedness campaign. We provide information to residents, community organizations, and businesses on how to prepare for and respond to emergencies that might happen in New Orleans. Through community outreach, emergency skills training, and volunteer engagement, we're working to make New Orleans safer and more resilient. The public engagement team also administers the NOLA Ready Emergency Alert System.

Hazard Mitigation

The Hazard Mitigation Office maintains the City of New Orleans Hazard Mitigation Plan. Through a regular planning cycle, the office reviews and updates a detailed picture of the risks faced by our city, both man made and naturally occurring. We also invest in risk reduction by mitigating residential properties and public facilities to be more resilient to future threats.

Public Safety Support Services

The Public Safety Support Services Branch administers the 24/7 Real-Time Crime Center (RTCC), which leverages technology to provide critical information to first responders in the field and to assist with investigations of criminal activity or quality of life concerns. We also maintain the City's public safety radio equipment and backup radio systems, coordinate access and security for City facilities, and manage the security guard services contract for select City-owned facilities.