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Dawnnicka Stephenson
Program Assistant - Experienced
Skills
Accurate Data Entry
Microsoft
Excel
Customer Service
Muli-tasking
<p>DAWNNICKA STEPHENSON
</p><p>(C) 786 660 0890 | dawns1106@gmail.com </p><p>PROFESSIONAL SUMMARY
</p><p>Dedicated professional with associate degree seeking a challenging entry-level position that will allow the use and growth of skills, (interpersonal) abilities, and career advancement. Secure a position as a team player in a people-oriented organization.
</p><p>Skils</p><p>Proficient in [Microsoft Outlook, excel, and word]
</p><p>Data Entry
</p><p>Excellent interpersonal skills
</p><p>Detail-oriented
</p><p>
Customer service-oriented </p><p>Time management
</p><p>POS systems knowledge
</p><p>Organizational Skills
</p><p>experience
</p><p><b>September 2018- April 2019
</b></p><p><b>Program Assistant |Georgia Regional | Savannah, GA
</b></p><p>Help answering the phone lines & transfer calls to the appropriate person.
</p><p>Maintain accurate filing of applicants and confidential documents.
</p><p>Upload required documents into CIS system.
</p><p>Create documents for field staff.
</p><p>Create, Send, & Upload eligibility letters to clients.
</p><p>Request missing information from clients and outside sources.
</p><p>Schedule Psychologist appointments for clients.
</p><p>Assist I&E Management.
</p><p>Assist families with inquires about the Medicaid NOW/COMP waivers.
</p><p>Inform families and individuals about Medicaid and Social Security benefits.
</p><p>Built cooperative relationship and rapport with patients and actively sought information to understand issues, needs, and expectations.
</p><p>Assisted clients in understanding their available options and helped them select the right service plans for their needs.
</p><p><b>NOVEMBER 2015- August 2018
</b></p><p><b>Account Coordinator | BBC International | Boca Raton, FL
</b></p><p>Completed all daily tasks and special assignments with an efficient and quality-driven approach.
</p><p>Support sales executives with branded account responsibilities.
</p><p>Work with overseas factories to organize orders and shipment for customers.
</p><p>Licensing samples
</p><p>Make branded catalogs to display footwear designs for prospective customers.
</p><p>Developed strong vendor relationships and negotiated pricing, reducing operating cost.
</p><p>Followed up with customers ensuring their satisfaction with their purchases.
</p><p>Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
</p><p>Attending trade-shows, and branding meeting.
</p><p><b>MAY 2014-NOVEMBER 2015
</b></p><p><b>Front Desk Receptionist | ProdecoTech | Pompano Beach, FL</b>
</p><p>Worked with POS systems for customer transactions as needed.
</p><p>Used multi line phone system daily, often juggling multiple calls.
</p><p>Simplified reservation system for office conference rooms.
</p><p>Organized and managed customer invoices and payments.
</p><p>Shipping clerk assist, setting up freight shipment pick up on a daily basis.
</p><p>Oversaw logistics and operations of events- trade shows including site assessments and cost estimates.
</p><p>
</p><p>education
</p><p>2012
</p><p>Associate of Science in Criminal Justice
</p><p>Everest University, Pompano Beach, FL
</p><p>GPA
</p><p>Minor in Sociology
</p><p>
</p><p>
</p><p>certification
</p><p>Protection Officer (Class D License)
</p><p>Notary Public
</p><p>Sales-force training
</p><p>Adult and Child CPR & AED certification
</p><p>Microsoft Office Certified
</p><p><br></p>