About TPN.health

Built by clinicians for clinicians, TPN.health is a digital platform that connects licensed behavioral health professionals, treatment facilities and hospitals while providing behavioral provider network access and care navigation to self insured employers, TPA’s, Health Plans, Labor Unions and Strategic Partnerships. Founded in 2019 and headquartered in New Orleans, we are a rapidly growing health tech startup committed to improving patient outcomes through clinically matched care and digital innovation. Learn more at tpn.health.

Position Summary

We are seeking a Network Manager to help build an industry-defining connected provider network. This role will be instrumental in engaging and building the TPN.match behavioral health provider network on TPN.health platform. You will play a key role in enhancing the user experience and supporting our revenue-generating partners by ensuring high quality care providers are available in target areas.

This is an ideal opportunity for a self-motivated, licensed clinician with a passion for innovation, collaboration, and improving access to behavioral healthcare.

Key Responsibilities

• Develop strategic initiates for building TPN.health referral provider network. Core Question. How does TPN.health get more providers to opt-in? (KPI Contracted Provider Acquisition) 
• Expert understanding of the TPN.health platform and provider experience. 
• Create engagement strategies for current contracted providers. 
• Relationship development and negotiations with contracted providers. 
• First contact for legal discussions on contracting and any unique circumstances with providers. (Single Case Agreements or Strategic Partner Considerations) 
• Communicate a robust understanding of the BH market and individual provider. 
• Work collaboratively with marketing, customer success, and care navigation departments to ensure timely delivery of provider needs to meet market demands. 
• Understand and explain the end-to-end provider opt-in and invoice submission processes when onboarding new providers or adding clarity to existing providers. 
• Track outcomes and maintain detailed reporting for internal and client-facing insights.
• Collaborate with Accounting on billing issues, discrepancies, and disputes. 
• Collaborate closely with product development to refine contracted provider experience. 
• Provide input on workflow optimization and support scaling of the care navigation team and services
• Serve as the escalation point of contact for Customer Support regarding contracted provider questions and needs. 
• Create training materials and customer support resources for contracted providers. (Loom videos) 
• Recruit, Train, and Manage Contracted Providers. 
• Meet weekly with the Chief Experience Officer to provide process insights and product improvements.

Qualifications

Education & Licensure:

• Bachelor’s Degree in Business Administration 
• Master’s degree in Counseling, Social Work, Marriage and Family Therapy, or a related behavioral health field. (Preferred)
  
  

Experience & Skills:

• 5+ Years experience in Healthcare Administration 
• Previous experience with Contracting, Health Networks and Provider Relationship Management
  
  
• Demonstrated people skills—strong written and verbal communication, empathy, and cultural competence.
  
  
• Proficient in using communication tools (like Slack), productivity tools (like Google Workspace), and familiarity with CRM systems (Hubspot preferred)

• Experience with digital health platforms or telehealth services preferred.
  
  
• Strong organizational skills and attention to detail.
  
  
• Forward-thinking, self-starter with leadership potential.
  
  

Work Environment & Expectations

• Full-Time, Salaried
• Hybrid remote position with availability during business hours:
  Mon – Thurs: 8:00am–5:00pm CST | Fri: 8:00am–1:00pm CST
• Occasional travel as required
• Must be comfortable working in a fast-paced, evolving startup environment
  
  

What We Offer

• Salary Range: annually, depending on previous experience. 
• Work Schedule: 4.5-day workweek (early Fridays!)
• Benefits: Health, Dental, Vision, and more
• Time Off: Generous vacation, sick, and mental health days
• Growth: Professional development and leadership opportunities
  
  

Impact: The chance to shape the future of behavioral health care through technology and innovation