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Serodino IncBusiness Organizations
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Job Description
Job Summary
We believe good things come to those who work smarter, not harder. As a performance-driven organisation, we set ambitious goals and share accountability for achieving them. As our industry evolves, we continue to deliver exceptional outcomes, doing right by our clients, consumers, and ourselves every day. Joining now means you'll help shape a company that values innovation and exceptional service from the very start.
Duties & Responsibilities:
Manage inbound calls by addressing customer queries, issues, and complaints promptly.
Initiate outbound calls for follow-ups, updates, and surveys.
Accurately document call details following established procedures.
Stay informed about products and services to provide accurate information.
Resolve customer problems professionally; escalate when necessary.
Achieve performance goals like call duration and customer satisfaction.
Efficiently use software systems during customer interactions.
Work with colleagues, share feedback, and contribute to team meetings.
Maintain customer data privacy in line with regulations.
Job Requirements:
High school diploma or equivalent; higher education or specialised training can be an asset.
Prior experience in a call centre or customer service role is often preferred.
Proficiency in using computer systems, CRM software, and call centre equipment.
Exceptional verbal and written communication skills.
Demonstrated ability to actively listen and understand customer needs.
Ability to handle high-stress situations and adapt to changing demands.
Skills to efficiently and effectively resolve customer issues.
Capacity to juggle multiple tasks, such as speaking with a customer while navigating systems.
Willingness to collaborate with team members and contribute to a positive working environment.
Equal Opportunity Employer:
Serodino Inc celebrates diversity, creativity, and fresh ideas. All qualified applicants are encouraged to apply, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.
Benefits
Our Benefits Include:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
About Serodino Inc
Plaquemines ParishCompany ProfileGood things come to those who work smarter, not harder. As a performance-driven organization, we set ambitious goals and share accountability for achieving them. As our industry evolves, we continue to deliver exceptional outcomes, doing right by our clients, consumers, and ourselves every day.