SUMMARY

Under the direction of the Senior Director of Asset Management and Development and Modernization, the Director of Maintenance is a senior management role that is responsible for planning, organizing, directing, and coordinating all maintenance, repair, modernization, and contracting activities for the Authority's properties in compliance with federal (HUD), state, and local regulations. These tasks are to be performed at a level that supports the Agency’s efforts to achieve the physical condition scores on HUD’s evaluation systems. This position ensures ensure all properties achieve high (e.g., UPCS/REAC standards).

ESSENTIAL DUTIES AND RESPONSIBILITIES

 The below statements are intended to describe the general nature and scope of work being performed by this position.  This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

Leadership and Supervision:

• Leads by example and serves as a role model for the standards and behaviors consistent with the mission, core values, and culture of the Agency.
• Responsible for the efficient and effective day-to-day operations of the Agency’s maintenance activities.
• Supervise, lead, train, and evaluate maintenance staff, including supervisors and technicians.
• Prioritize, assign, and monitor work orders and projects to ensure timely completion and quality control.
• Promote workplace safety awareness, develop safety programs, and ensure compliance with OSHA and other safety regulations.
• Establishes training program for maintenance personnel and oversees on-the-job training of employees, develops effective plans and procedures to improve maintenance operations, and ensures departmental performance complies with federal assessment programs.

Property and Facilities Management:

• Develops, schedules, and manages a preventive maintenance program designed to retain Agency properties in safe operating condition for all facilities, buildings, grounds, and equipment (HVAC, plumbing, electrical, etc.).
• Assists the Senior Director in the decision process of future maintenance priorities and the coordination between private contractors and maintenance staff.
• Makes decisions on whether to repair or replace damaged property within established parameters. Makes estimates for time and materials needed for a variety of maintenance tasks such as electrical, and gas, water, and sewer lines and the upkeep of community grounds. Ensures procurement protocol is followed and, within established parameters, submits and/or authorizes acquisition of proper equipment, materials, appliances, supplies, and services to meet project and Agency needs in a timely manner.
• May recommend major purchases of materials on the basis of anticipated changes in prices or unusual availability situations.
• Develops specifications and standardizations for inventory of necessary equipment, maintenance, and repair needs and monitors usage quantities and frequency through review of inventory reports to track utilization of resources.
• Calculates and analyzes trends and projections to establish minimum and maximum inventory levels and reorder quantities.
• Performs regular walk-by inspections of Agency properties to identify and resolve unsafe or unsatisfactory conditions requiring maintenance. Addresses any safety issues or hazardous conditions immediately.
• Oversee the prompt preparation of vacant units for re-rental (turnaround time) to minimize income loss and meet standards.
• Conduct regular inspections of units and facilities to identify maintenance needs and ensure compliance with standards like Uniform Physical Condition Standards (UPCS).
• Demonstrates continuous efforts to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
• Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
• Responds to after-hour emergencies as required.

Administration and Compliance:

• Develop and manage the departmental operating, capital, and non-routine budgets, monitoring expenditures to ensure adherence.
• Administer purchasing and procurement activities, including obtaining bids, managing inventory, and ensuring compliance with HUD and local requirements.
• Interpret and implement HUD rules, federal/state/local laws, and Agency policies related to property maintenance.
• Prepare and submit required reports, records, and statistics accurately and on schedule to the Senior Director, and other stakeholders both internally and externally as directed. 
• Coordinates inspection of damage to Agency-owned properties with maintenance staff and makes determinations regarding any resident responsibility for repair. Coordinates assessing resident charges with appropriate Agency staff, in accordance with Agency protocol.
• Participates in the development of scopes of work, requests for proposals (RFP’s), invitations for bids (IFB’s), requests for quotes (RFQ’s), or indefinite-delivery, indefinite-quantity (IDQ) proposals.

Project and Contract Management:

• Oversee major contracting and construction activities, working with architects, engineers, and external vendors/contractors.
• Develop scope of work and specifications for modernization and capital projects.
• Coordinate and monitor service agreements and maintenance contracts.

Resident and Community Relations:

• Ensure a high level of customer service in responding to resident inquiries and maintenance requests.
• Act as a liaison between the Agency, residents, vendors, and public/governmental agencies for HANO’s maintenance related activities.
• Performs other related duties as required.

Education and/or Experience

An Associate degree in Construction Management, Engineering, or Industrial Arts or related program. Seven (7) years of progressively responsible experience in construction, contracting or maintenance. Three (3) years or more of managerial or supervisory experience in maintenance construction or contracting, or an equivalent combination of education and experience. An equivalent combination of education and experience may be considered.

The following Certifications must be obtained within one (1) year of employment:

• Fair Housing
• Uniform Physical Condition Standards (UPCS)