YouthForce Internship Case Management Partner (Seasonal)

The Internship Case Manager Partner will support the Internship team this summer with its case management system during the YouthForce Internships program(YFI). This role will support the larger team that supports program participants and will also engage with interns when necessary. This role is critical to the success of the YFI program related to balancing internship case management and information sharing with the YFI team.  

The Opportunity

Young people in New Orleans are eager to make informed decisions about their futures. We can expand options, opportunity, and prosperity for our youth and our city by strengthening and reimagining college and career pathways. YouthForce NOLA equips New Orleans Public Schools students with the skills and know-how they need—including through industry-backed credentials, on-the-job experience, and college credits—to take charge of their futures and successfully navigate their next steps in life. Our team fuels a coordinated network of education, community, and business partners who, together, provide young New Orleanians with ready access to the learning experiences and practical resources they need to explore and confidently pursue a wide range of opportunities after high school. To date, nearly 1,500 public school students have completed a YouthForce NOLA internship with 250+ local companies. In addition, we have increased by tenfold the number of graduates holding a certificate that qualifies them for a great job in fields like carpentry, engineering, graphic design, IT, pre-nursing, and software development. As a result of our collective efforts, our public school graduates will thrive in meaningful, well-paying careers, including right here in New Orleans. 

YouthForce was founded in response to a collective call to action. We believe that soliciting, listening to, and following the lead of individuals from backgrounds and identities that reflect the young people we serve, who are predominantly youth of color experiencing poverty, is essential to our success. We are actively seeking to diversify our team with this top of mind. We are also deeply committed to ensuring YouthForce is an inclusive and equitable place for all team members, and we aim to build an environment that supports an authentic sense of belonging. 

Location: New Orleans, LA. The person in this role will need to live in the Greater New Orleans area. This project will include a mixture of in-person and remote work.

Position Type: Seasonal, Part-time, non-exempt

Supervisor: Shania Nowlin, MSW, CSW, Intern Supports Manager

Timeline and Application: The priority deadline to apply for this role is February 21st, 2025. We believe that hiring great people in the right roles for them is one of the most important things we can do to set up new staff for success. We have designed a hiring process with research-based practices that work to combat bias and inequity, including a consistent hiring process for every candidate. Our process allows us to get to know you, and it allows you to get a good sense of us and the role. Aligned with our values of Transparency and Respect, we are sharing this Case Management Partner Hiring Process Overview.

Project Details:

YouthForce has been running high-quality, paid internship programs for high school students since 2015. Since then, we’ve partnered with over 150 employers who have hosted over 1,000 interns. After completing 60 hours of training, interns are placed in internships with employers in four of our region’s high-wage, high-demand industries: digital media/IT, business services, skilled crafts, and health sciences. A dedicated team of full-time and seasonal staff support interns throughout the YouthForce Internship program.

We expect this project to take up to 3 months, from onboarding in early May to close-out in early August.

Position Details:

Case Management Systems

• The case management partner is responsible for protecting the confidentiality of the interns and their case notes.
• Track and communicate data points and de-identified information to be shared with the Intern Supports Manager.
• Implement an official referral system and review it with coaches and other staff members to refer interns to the case management partner for additional support.

Onboarding and Intern Training

Late May- June: Approximately 8-10 hours per week

• Attend select onboarding sessions (along with seasonal staff) to gain context on summer programming, and YouthForce and YFI in general.
• In preparation for the YFI program, review information obtained from schools and conduct follow-up calls with school social workers/counselors to gather additional information to identify interns who may need extra support.
• Finalize case management systems for the summer and share instructions with YFI staff and coaches.
• The consultant will need to be onsite for 2 days during the second week of training (June 3 and 4) to push in for drug test training and meet with interns who have additional questions.
• Monitor referral forms for new intern issues.
• Be available to coaches and YFI staff, on an as-needed basis

YFI Internship & Close-Out

• June - Aug : Approximately 8-10 hours per week
• Monitor caseload from training to assess the needs of various interns and follow referral system protocol for new referrals.
• Establish and communicate office hours that will accommodate the intern’s schedule.
• Meet with coaches and YFI staff about interns as needed
• Submit a final report summarizing the following:
•     Overall Case Management numbers including types of support, frequency of issues, number of students on caseload, and any other pertinent information.

Skills and Mindsets to Succeed

The Case Manager Partner must be committed to the mission of YouthForce NOLA and believe that all young people should be able to achieve economic stability and thrive in fulfilling well-paying careers. They must also demonstrate a belief in the importance of soft skills for one’s personal and professional success.

Additionally, successful candidates should demonstrate:

• Strong relationship-building skills demonstrated by the ability to build trust and work collaboratively with young adults and co-workers.
• Proficiency in Google Suite, folder organization in Google Drive, and Google Calendar
• Exemplify personal responsibility by meeting commitments on time, planning for success, handling change, setting personal standards and boundaries, and modeling office-like behavior for all interns.
• Strong organizational skills and outstanding attention to detail, both verbally and in writing.
• Deep belief in YouthForce’s commitment to Diversity, Equity, Inclusion, and Belonging demonstrated by:
• The willingness to examine personal identity and biases and engage in conversations around race, class, and privilege
• Awareness of personal identities as well as knowledge of anti-bias and anti-racism frameworks and how they affect educational and job opportunities
• An understanding of how to empower and honor young people’s strengths through internship training and supports
• YouthForce NOLA’s five competencies:
• 1. Organization, Planning, and Execution
  2. Listening and Communication
  3. Relationship Building and Management
  4. Critical Thinking
  5. Adaptability and Self-Reflection

Required Experience 

At least 2 years of case management experience with high school students and/or Social Work Certification

Preferred Experience

Prior experience working in New Orleans public education

Licensed social worker (LMSW or LCSW) 

Timeline and Selection Process:  

The deadline for applications is Sunday, February 21st, at 11:59 pm. As needed, we will accept additional applications on a rolling basis after the priority deadline.  

Aligned with our values of Transparency and Respect, we share this Selection Process Overview with all prospective consultants. 

To Apply: Please submit your application using this form.

Project Compensation

The total compensation for this project is $10,000, to be invoiced at the end of each period.

Period

Estimate Hours

Compensation

Onboarding Intern Training: 04/07-05/02/25

40-50

$3333.33

Intern Training: 05/01-6/25

50-80

$3333.33

YFI Internship & Close-Out: 06/26-8/1

80-100

$3333.33

YouthForce NOLA is an Equal Employment Opportunity employer and has a strong commitment to sustaining a diverse and inclusive team. As such, it is the continuing practice of YouthForce to consider all applicants without regard to race, color, religion, national origin, age, gender, sexual orientation, genetic information, veteran status, physical or mental disability, or any other categories protected by applicable federal, state, or local law, provided they are otherwise able to perform the essential functions of the job.