Posted: February 21, 2012

Are you ready to explore new challenges?

At Marriott we can help make it happen – with opportunities for building new skills, co-workers who share your enthusiasm and clear career paths that offer experiences for growth and promotion. Whether you are a seasoned hospitality professional or just beginning to plan your career, we invite you to discover Marriott.

Position: Agent-Guest Services – JW Marriott New Orleans
Location: New Orleans , LA, 70130

Job Description

JW Marriott New Orleans, located at 614 Canal Street seeks a Agent-Guest Services to join their staff.

Renaissance Hotels. A place in the world with style like yours. Each of our locations offers it own personality, local flavor, distinctive style and charm. All will stimulate your appetite for discovery.Find Your World™ as an ambassador at the world's leading lifestyle brand.

Job Summary Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Benefits may include: medical, dental, vision, 401(k) profit sharing, paid time off, tuition reimbursement, career advancement, hotel room discounts and more.

You must apply on-line to be considered.

To begin your journey, go to www.marriott.com/careers

When searching to apply for this job, click "Apply Now" link, then click "Management Positions Worldwide and Non-Management Positions in the United States and Canada" link, which will open a new window. Upon entering the application website, enter 120007Y2 into the Job Number search bar. Then click “Search for jobs “. Click the Position Title and then click “Apply Online”. Returning users are required to enter a username and password. New users will need to create an account. Click Login. From there begin filling out the entire application until you receive a message indicating your completion.

Marriott is consistently recognized as an employer of choice by Working Mother, DiversityInc., and LatinaStyle magazine among others. FORTUNE magazine recognized Marriott as one of its “100 Best Companies to Work For”, for the twelfth consecutive year.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott International es una empresa que ofrece igualdad de oportunidades, dedicada a emplear una fuerza laboral diversa y mantener una cultura inclusiva.