Posted: February 15, 2012

The User Support Specialist will provide technical assistance and support to firm personnel with a focus on prioritizing and resolving user concerns in a prompt and timely manner. Interested parties must complete Phelps Dunbar's eApplication to be considered for the job. Please paste this link in your browser:

http://sj.tbe.taleo.net/SJ1/ats/careers/requisition.jsp?org=PHELPSDUNBAR&cws=1&rid=204

Responsibilities

1.User application support on an ongoing basis, including assisting users with operating system and application usage, network function, mobile device connectivity and remote access.
2.Analyze and interpret system problems.
3.Record and track incidents in help desk call tracking system.
4.Follow-up on problem resolutions.
5.Identify training needs.
6.Other duties as assigned.

Desired Skills:

1.Experience with Microsoft Office Suite 2003/2007/2010 required.
2.Experience with Citrix Xen Desktop environment a plus.
3.Knowledge of law firm end user software a plus.
4.Ability to prioritize work.
5.Strong problem-solving and analytical skills.
6.Strong communication skills, written and verbal.
7.Thoroughness, accuracy and attention to detail.
8.Ability to interact well with all personality types.
9.Ability to meet deadlines and handle multiple priorities.
10.Professional appearance.
11.Experience supporting multiple individuals in a high paced work environment.
12.Willingness to work independently and as a team member, with minimum supervision.

Preferred experience/education :

1.BA or BS degree with major in Computer Science, Computer Information Systems or Related Field
2.Associates Degree in computer science or a related field
3.Certification in computer science or related field
4.Two – four years of relevant experience with end user software applications and network operating functions and capabilities. Prior experience as a User Support Specialist in a law firm is a plus.
5.Substantial specialized experience or expertise may be substituted for a combination of the above.