Posted: February 06, 2012

We are Hiring a Bilingual French Customer Care Representative
to Join Our Team in Covington, LA

JOB SUMMARY

The Customer Care Representative is the initial point of contact for customers who have inquiries about our products or services. Shifts available are 1-10:30 p.m. and 2-11 pm.

Customer Care Representatives answer basic and general questions and promote retention by addressing customer concerns in a professional and pleasing manner. They also trouble-shoot product performance problems, resolve customer complaints, and process payments and refunds while presenting the company in a positive manner.

Candidates must be eligible to work in the United States. Open to working afternoon shift.

RESPONSIBILITIES
Answers inbound phone calls and responds to inquiries in a manner which meets high quality, productivity and other performance standards.
Delivers individualized customer service with professionalism, courtesy, efficiency, and accuracy.
Responds to customer complaints in a professional manner; attempts to resolve complaints successfully in accordance with established guidelines and informs supervisor/management of all unresolved complaints.
Processes payments and uses sound judgment to initiate refunds.
Remains current on changes to internal processes, offerings, promotions, pricing and/or products.
Assists in processing email and fax received communications and may activate phone units for corporate approved dealers.
Uses technology (computers, phones, faxes, etc.) efficiently and effectively.
Keeps record of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken in required systems.

> EDUCATION REQUIREMENTS
> . High school diploma or GED (General Educational Development) Certification is preferred with 1-2 years of work experience.

> EXPERIENCE, KNOWLEDGE AND SKILLS
> . A minimum of 1-2 years of customer care experience: preferably in a call center environment.
> . Excellent verbal and written communication skills in French
> . Superior customer interaction skills.
> . Effective listening skills.
> . Good time management and organizational skills.
> . Good analytical and problem solving skills.
> . Proficiency in Microsoft Office, Word, Excel, Outlook and general knowledge of the operation of database programs is essential.
> . Detail oriented.
> . Ability to handle difficult issues/customers effectively.
> . Flexible, ability to handle multiple tasks and meet deadlines.
> . Ability to review work for accuracy and compliance.

> PHYSICAL REQUIREMENTS/WORKING CONDITIONS
> . Works in an office environment using a computer, telephone, copier, fax and scanning machines.
> . Sits for long periods of time.
> . Other physical duties as required.

> WHO ARE WE?
> We are rapidly expanding and innovative provider of mobile satellite telecommunications services. We provide affordable, dependable, high-quality satellite voice and data service to over 120 countries worldwide. We are the answer for businesses operating on remote worksites, in remote areas beyond cellular and traditional landline service and for outdoor enthusiasts seeking peace of mind when in remote areas outside of cellular service.
>
> We offer a competitive salary and benefits package including, but not limited to, medical, dental, 401K, stock options, life Insurance, long term disability and short-term disability.

Interested candidates, please email resume at staff@bilingualcare.com