Posted: November 30, 2011

Intralox, L.L.C., a world leader in the manufacturing of plastic conveyer belting and a growing division of the Harahan-based Laitram, L.L.C., has a position available for a Technical Support Specialist, with a strong background in mechanical technologies, to provide advanced level technical service and support to Intralox Customers.

Responsibilities:
· Provide technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing.
· Make industry specific product recommendations.
· Remote troubleshooting and correction of any problem installations or applications.
· Technical evaluations of conveying systems.
· Analyze conveyor design and make recommendations
· Run Engineering analysis using proprietary software.
· Provide technical training
· Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
· Build and expand customer relationships and help ensure replacement and increased business.

Requirements:
· BS degree in Mechanical or Industrial Engineering or a minimum of 3 years experience in an industrial sales/support or industrial equipment specification role.
· Strong mechanical aptitude and ability to conceptualize and articulate mechanical concepts
· Excellent verbal and written communication skills.
· Computer proficiency with demonstrated experience in MS Office (Excel & PowerPoint), and CAD; experience with developing programs and writing code a plus
· Fluent in Spanish (written and verbal) is desired